Add practice name to all email notifications I receive from TheraNest
We have multiple TheraNest accounts and with some email notifications I receive (e.g. new practice chat messages, support messages) it doesn't specify which of my TheraNest accounts it applies to, so I have to log into each account just to find it.
Add placeholder to reminder templates for staff member's phone number
Allow me to include the staff member's phone number in the appointment reminder templates. If one of our clients needs to reach out about their appointment they need to call the staff member.
when a message is sent to a client, having the Practice name show up in the email vs the person who sent it. This can be confusing to the clients as they don't know the Admin.
As an agency owner I would like to be able to run a report to see who has not had a text message returned by staff? As our agency grows, keeping up on texts from client is proving to be difficult at times.
use icon instead of popup to alert support responses
It would be helpful if the support responses in the "Get Help" chat did not popup on your screen. This is a workflow interruption especially during telehealth sessions. Depending upon the length of the response, the alert popup cannot always be cl...
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Future consideration
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Future consideration
