Ensora Mental Health Ideas Portal
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Messaging & Notifications

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Add client name to progress note review alert

As a supervisor or supervisee, when I get an alert to about a progress note display the client's name so that when I come back to my alerts I can see which ones I've already done.
Guest over 3 years ago in Messaging & Notifications 3 Future consideration

Display "Secure Message" when printing message

When I print a secure message, show the words "Secure Message" on the PDF so I know where it came from.
Guest over 3 years ago in Messaging & Notifications 0 Future consideration

Acknowledge each practice chat message

If we have a conversation thread in practice chat, each message gets marked (or checked) when I view it, even if I've really only viewed the most recent one and not the prior messages. Have it so we have to acknowledge each message individually so...
Guest almost 4 years ago in Messaging & Notifications 1 Future consideration

Add practice name to all email notifications I receive from TheraNest

We have multiple TheraNest accounts and with some email notifications I receive (e.g. new practice chat messages, support messages) it doesn't specify which of my TheraNest accounts it applies to, so I have to log into each account just to find it.
Guest about 4 years ago in Messaging & Notifications 1 Future consideration

Send text message to multiple clients

Allow me to send a text message to multiple clients like I can with portal messages.
Guest about 4 years ago in Messaging & Notifications 0 Future consideration

Mark alert as read

Allow me to mark an alert as read so I can keep the alert displayed but remove the number count from the badge.
Guest about 2 years ago in Messaging & Notifications 1 Future consideration

Show Practice Name in "from" field

when a message is sent to a client, having the Practice name show up in the email vs the person who sent it. This can be confusing to the clients as they don't know the Admin.
Guest over 4 years ago in Messaging & Notifications 0 Future consideration

report of unanswered text

As an agency owner I would like to be able to run a report to see who has not had a text message returned by staff? As our agency grows, keeping up on texts from client is proving to be difficult at times.
Guest over 4 years ago in Messaging & Notifications 0 Future consideration

use icon instead of popup to alert support responses

It would be helpful if the support responses in the "Get Help" chat did not popup on your screen. This is a workflow interruption especially during telehealth sessions. Depending upon the length of the response, the alert popup cannot always be cl...
Christine Wheeler over 4 years ago in Messaging & Notifications 0 Future consideration

Chat messages flag or star them to be able to go back to them

It would be good to be able to star or flag some chats or be able to change to unread so I can go back to them later.
Guest almost 5 years ago in Messaging & Notifications 0 Future consideration