Ensora Mental Health Ideas Portal
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Messaging & Notifications

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Schedule secure messages

After I write a secure message, allow me to set a time for when it should be sent to the client. I may want to write a message today, but not have it sent until tomorrow and I don't want to forget.
Guest over 3 years ago in Messaging & Notifications 3 Future consideration

Billing alerts

Allow me to turn on alerts for certain billing items/tasks so we can be notified if a client's credit card has expired, if there's a certain balance owed, if their deductible has been met, etc.
Tami Allen about 5 years ago in Messaging & Notifications 2 Future consideration

Notify me of outstanding balances

Alert me or notify me if a client has an outstanding balance that has exceeded a certain number of days. For example, if a client hasn't paid in 30 days we need to follow up.
Guest about 3 years ago in Messaging & Notifications 1 Future consideration

Text notification for client portal messages

Send me a text notification when a client sends a message through the client portal.
Guest over 4 years ago in Messaging & Notifications 2 Future consideration

Add portal messages to client's general documents

When I receive a secure message from a client through the client portal, allow me to transfer or save that message to the client's general documents so I can a record of their communication in one place.
Guest almost 4 years ago in Messaging & Notifications 1 Future consideration

Send invoices and superbills via secure message

Allow me to send the client's invoice or superbill via a secure message.
Guest almost 3 years ago in Messaging & Notifications 2 Future consideration

Specify who receives notifications for portal payments

When a client makes a payment on the portal, the staff member assigned to the invoice will receive a notification. Allow me to specify who receives this notification because we only need certain people to be notified.
Guest about 4 years ago in Messaging & Notifications 2 Future consideration

Send a mass secure message to just contacts

We work with minors whose parents/guardians have portal access with secure messaging. It would be helpful for admin and therapists to be able to send a mass message to all contact networks by being able to click All Contacts instead of listing eac...
Erica Anderson 5 months ago in Messaging & Notifications 0 Future consideration

Send a message to a client without the contact seeing

Currently the client contact network can only use secure messaging if given access to the client’s messages. I need to be able to send secure messages to both the client and the contact network without the contact network seeing the client’s messa...
Erica Anderson 5 months ago in Messaging & Notifications 0 Future consideration

Include location in email when appointment is scheduled

Include the location information when the automatic email is sent to a client when an appointment is scheduled. Otherwise, they don't see the location until the appointment reminder is sent.
Guest over 8 years ago in Messaging & Notifications 3 Future consideration