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Ensora Mental Health Ideas Portal
Status Future consideration
Categories Billing & Payments
Created by Robin Stone
Created on Apr 12, 2021

Don't allow me to invoice upcoming appointments

Don't allow me to invoice upcoming appointments as this can lead to incorrect charges if the invoice is created and the client doesn't keep the appointment.
App Type Provider App
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    • Guest
      Reply
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      Mar 25, 2025

      We have had issues with an invoice being generated before an appointment has been marked KEPT and this invoice also prevents changing the status. Not being able to change the status to KEPT also prevents the progress note from being signed.

    • Cindy Hooper
      Reply
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      Jun 6, 2023
      This is a compliance risk to permit billing to insurance when an appointment has not been confirmed as KEPT. Please fix this ASAP. We should not be able to invoice either as this is often the step prior to collecting a copay.