Quotation Marks in Progress Notes

For some reason whenever I try to do quotation marks in the Mental Status section of the progress note, it automatically fills in something I don't want. For example, let's say I wanted to say Client reported feeing "sluggish and blah" in the Affect section of the Progress Note. When I go to type after the initial quotation mark, it fills it in with something else and won't even let me delete the something else. It's like if I have ever used quotation marks in that section before, it auto fills in with what I have said before, whether it's in regard to the client I am working on or a completely different client. It's very similar to the comma issue that used to exist where anytime I would type a comma in one of the boxes of the Mental Status section it would just end my sentence right there and so I couldn't use commas if I had more to say after the comma. I know this is fairly vague or hard to grasp without seeing it or talking it through so I would be happy to schedule a time to expand on it if that would be helpful. It's deeply frustrating and I would love to have it fixed. Thank you!