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Status Completed
Categories Calendar & Scheduling
Created by Guest
Created on Feb 22, 2019

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Prompt me to change the service type when canceling an appointment

When I change an appointment to canceled or no-show, prompt me to change the service type so I can remove the current service type and add the cancel/no-show fee service type.
App Type TheraNest App
  • ADMIN RESPONSE
    Aug 23, 2024
    Thank you for your interest in adding this functionality to TheraNest! We have added the ability to add a fee for Canceled, Late Cancel, and No Show appointments and it will be released to all customers in the coming months. Thank you for being TheraNest Customer!
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  • Guest
    Reply
    |     Jun 2, 2023
    There are non CPT codes we use that are fully the patient's responsibility. (Late Charge - No Show fees for example). There should be a way to select that the code is the patient's full responsibility and applies in full to the patient, not applying a copay, or no fee at all for those with no copays.
  • Guest
    Reply
    |     Apr 13, 2023
    We bill our clients 24hrs in advance, it would be great to be able to edit the status of an appointment to late cancel or no show without having to delete the payment and invoice. This causes us to have to re-issue an invoice and re-apply the payment as we have a 24hr cancellation policy.
  • Guest
    Reply
    |     Apr 11, 2023
    Add a way to automatically zero out all invoices for rescheduled and cancelled appointments instead of having to individually zero them out by creating the invoice.
  • Guest
    Reply
    |     Feb 2, 2023
    Our practice does not charge the full session fee for late cancellations, which means every invoice, I have to edit the fee on any late cancelled appointments. If we could just change the amount charged at the organizational level, it would eliminate the potential for human error.
  • Guest
    Reply
    |     Jun 30, 2022
    when an appointment is cancelled, it should immediately change the service code or an option to change the code should pop us
  • Guest
    Reply
    |     Jan 3, 2020
    I would love to see those appointment status bubbles from the ledger, but you can see them once you click into the invoice which is helpful!
  • Guest
    Reply
    |     Jan 1, 2020
    When you mark an appointment as a no show, in the ledger it still appears as the original CPT code with the original price of the session. You can't tell that it is a no show - unless you remember that you manually changed the fee. It would be helpful if it was identified as a no show on the ledger - maybe by adding the "NS" bubble I've seen on other pages for no shows, or by removing the old CPT code and replacing it with "no show", etc.
  • Guest
    Reply
    |     Aug 17, 2018
    Change Service Type to Canceled automatically when appointment is Canceled.