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Ensora Mental Health Ideas Portal
Status Future consideration
Created by Guest
Created on Sep 9, 2014

Include a log of all reminders (email, phone, text)

There is a log for only text reminders, but no way to verify that an email was sent and no consolidated log of phone reminders
App Type Provider App
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    • Guest
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      Jan 22, 2024
      Agree! A log of when the email was sent would be helpful in the clients that said they never received a email reminder after missing an appointment.
    • Guest
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      Apr 17, 2023
      Yes! I agree with Dawn.
    • Guest
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      Feb 11, 2023
      Yeah, I was just going to suggest this. There are times when I'm not sure if I emailed someone or not because payment has not been received. We need to see how many times the invoice was sent in order to facilitate better communication and track whether our clients are able to pay in a timely manner.
    • Guest
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      Dec 23, 2021
      YES! This would be sooooo helpful for double checking and feeling more secure charging clients for no shows when they say 'they never got the email reminder'.
    • Guest
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      May 31, 2017
      in the app
    • Guest
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      May 2, 2017
      This would be useful for us as well! We have had several clients tell us that they never got an email reminder, but there is no way for us to check that, like there is for the text reminders. Is there a reason there is only a "reminders log" for texts?
    • Guest
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      Nov 12, 2013
      It would be great to be able to review activity logs for successful and unsuccessful reminder call attempts by the system.