TheraNest Ideas Portal
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Status Completed
Categories Appointments & Scheduling
Created by Guest
Created on Sep 2, 2020

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Add alert to client for cancellation penalties

Allow users to create custom pop-ups for client cancellations and reschedules, so that if a client gets online to cancel an appointment within the "penalty period" (such as 12 hours or 24 hours prior to the appointment), s/he will be warned/reminded that this will result in a cancellation fee.
App Type TheraNest Client Portal
  • ADMIN RESPONSE
    Aug 23, 2024
    Thank you for your interest in adding this functionality to TheraNest! We have added the ability to configure an Organization Cancelation Policy which will update the appointment status, allow you to charge a Late Cancel fee and notify clients when canceling via the Client Portal within a specified timeframe. This functionality will be released to all customers in the coming months. Thank you for being TheraNest Customer!
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