When insurance claims are accepted but not ERA received in the billing tab due to paper checks or offline payment, it causes a two step process. First, you have to accept payment in the client ledger and then you have to go into the billing section and in the accepted tab change the status from "In Progress" to "Paid/Processed". It would remove a step to allow this in the client ledger either in the "Open Invoices" or "Fully Paid Invoices" tabs.
App Type | TheraNest Client Portal |