Ensora Mental Health Ideas Portal
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Billing & Payments

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Notification for payments made from one-time payment links

As an administrator, send me a notification if a client makes a payment using the one-time payment link
Guest almost 4 years ago in Billing & Payments 1 Completed

Navigate to the Payment by Clicking on the Status

It would be great if this could be changed: When clicking on the "in-process", "denied" or "paid" claim status, the link takes you to the Billing Tab and the section/status where the claim is. But it does not adjust the filter dates to take you ...
Guest about 4 years ago in Billing & Payments 0 Completed

Batch Payments indicate when clients have a credit

The batch invoicing/payment options seems to be a really great way to save time when billing. We have previously been going in client by client to do invoices and payments because we often have clients who have met their deductibles after we have ...
Guest about 4 years ago in Billing & Payments 0 Completed

Toggle between "paid" and "failed to process" for Submitted Claims

In the Submitted Claims section, it would be helpful to be able to change the status of a claim from "failed to process" back to "paid." It appears there is no way currently to register this change, if one realizes a claim was actually paid.
Guest over 8 years ago in Billing & Payments 1 Completed

Include "Units" on Statements

Units appear on Invoices and Superbills, but not Statements -- even if Superbill-level details are added. This would be helpful for consistency across billing documents.
Guest over 4 years ago in Billing & Payments 0 Completed

Allow alphabet characters in Invoice Number field

Theranest got rid of the ability to add Letters to invoice numbers during payment in January. This really threw our practice off and has been such a hassle, as we use the letters to distinguish between our 6 therapists on staff. While I have been ...
Guest about 5 years ago in Billing & Payments 0 Completed

Add the ability to record a note for each claim

It would be very helpful to be able to enter a note next to every claim to assist with insurance payment follow up. Currently I keep a manual list of all claims submitted and my follow up in excel, so it creates 2 systems to update when something ...
Guest over 5 years ago in Billing & Payments 0 Completed

credit card

It's annoying to have to process a payment to add a credit card to someone's database.
Guest almost 6 years ago in Billing & Payments 0 Completed

Add ability to send fully paid invoices to claims awaiting submission from ledger

No description provided
Guest almost 6 years ago in Billing & Payments 0 Completed

Confirmation of receipt emailed to client

My understanding is that now when I accept a payment and apply it to an invoice, the client is automatically emailed a receipt of that payment. However, I do not get any notification that it has happened. It would be great to have the little confi...
Guest almost 6 years ago in Billing & Payments 0 Completed