I’m dealing with a legal matter and need to be able to print the patient portal messages between myself and a patient ASAP. This is simply not acceptable. You cannot expect me to sit there and screen shot +100 messages, crop out the other patients identifying information on the top of the screen, over 100 times…..
When the client writes a message consisting of multiple paragraphs, it is impossible to simply print to PDF, as the only part of the message that prints is the top portion (even when the message is scrolled on the screen). This means that the clinician has to take multiple screen shots to capture the entire message.
It seems to me that this could also be considered an export of HIPAA data outside of the secure platform, and therefore has the possibility to breach confidentiality.
Please allow messages to be saved directly into the client's contact log or other part of the EHR.
I honestly feel the secure messages between clients; much like the rest of client and provider documents should be exported as a file as well. I have moved EHR/EMR a couple times and one of the competitors made the export into 1 big downloadable zip drive that contained your entire practice in nice neat organized files.
It would be best if we could copy and paste these messages into contact log or automatically upload/send them to contact log. It's important to have clinical info in the chart!! And it is a big hassle to have to print to PDF and then scan/upload. Too many steps for something that is an EMR.
It would be great if secure messaging between therapist and client automatically reflected in the client's file (perhaps the contact log). I send office-wide emails to all clients and then have to individually write a note for each client, copying and pasting my message sent into each contact log. It would also help to have the option of choosing to add a message to a client's file, if automatically adding it isn't preferable. Thank you!
Ran into this again today - had a documents request where I have to compile client portal messages. With the only solution right now being screen shots and then using another platform entirely to send them, it's taking so much time and looks unprofessional in delivery. Would love to see this streamlined and incorporated into the other features of TheraNest- like the contact log. Having a feature that would deposit a client portal message into the contact log, give the option for printing or saving as a pdf, or sending encrypted to a receiver outside the client portal would be incredibly helpful. Thank you!
