The ability to merge clients would be very useful. When a client is added a second time in error it leads to mistakes and could impact the diagnosis and treatment a client receives.
There's a second ticket about this same thing.
Add ability to merge duplicate cases
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If a second case has been opened for a client it would be nice to be able to merge it with the old case.
Make it easy to combine duplicate files. When it's clearly verified by name, DOB and SSN that a file was duplicated, allow the option to combine the files.