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TheraNest Ideas Portal
Status Future consideration
Created by Christine Wheeler
Created on Aug 15, 2024

Disable virtual background options for clients

Allow me to disable the virtual background options for clients during a telehealth session.
App Type TheraNest Telehealth
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  • Christine Wheeler
    Reply
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    Aug 17, 2024
    The virtual background makes it difficult to verify client location and privacy which are best practices for telehealth sessions.
  • Christine Wheeler
    Reply
    |
    Aug 14, 2024
    Can you create an administrative option to disable the virtual background for client? Best practices requires providers to verify client location and privacy and this is difficult to do with the background. The new feature has also been confusion for some clients who aren't tech savvy.
1 MERGED

Video

Merged
Only therapist should have access to elect a background. It is dangerous for the therapist not to be able to see the client's background. Please address this quickly. Clients should not be able to change their background! If there was a suicide, a...
Guest 3 months ago in TheraNest App 0 Future consideration
0 MERGED

Turn off option for background settings in telehealth sessions

Merged
Please include an option to turn off 'background settings' options for clients in telehealth video sessions. It is difficult to see properly and do my work with those options available.
Guest 3 months ago in Conducting Telehealth Sessions 0 Future consideration