Ensora Mental Health Ideas Portal
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Status Completed
Categories Calendar & Scheduling
Created by Guest
Created on Sep 17, 2021

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Alert me if no auth on file when scheduling an appointment

Alert me if there's no authorization on file, or if the authorization has expired, when scheduling an appointment for a client.
App Type Provider App
  • ADMIN RESPONSE
    Aug 23, 2024
    When creating an authorization, you can now specify the start and end date, link service types, and enable a setting to view the authorization statuses when creating an appointment. Click the following link to learn more: https://theranest.zendesk.com/hc/en-us/articles/11747874480148 ( https://theranest.zendesk.com/hc/en-us/articles/11747874480148 )
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    • Guest
      Sep 17, 2021
      We have several therapists that keep their own calendars (they do all their own scheduling). Sometimes they will "miss" (ignore) the automated email from TheraNest that a client's insurance authorization has ended. It would be nice if there were a way to set up a pop-up reminder (or something similar) that would prevent them from scheduling a new appointment without actively acknowledging that the authorization has ended.
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