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Ensora Mental Health Ideas Portal
Status Completed
Categories Billing & Payments
Created by Guest
Created on Feb 5, 2024

Add zero dollar payments on manual insurance payments

When working in Manual Insurance Payments, allow me to apply zero-dollar payments.
App Type Provider App
  • ADMIN RESPONSE
    Oct 1, 2024

    When working in Manual Insurance Payments, you can now add $0 payments and mark the claim as denied. Learn more.

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    • Guest
      Reply
      |
      Mar 5, 2024
      Agreed, we regularly get $0 payments (for example, if the full amount goes toward the deductible) an we still need to register the adjustment. For that matter we also receive negative "payments" when a claim is reprocessed or reversed, and it would be a huge help to be able to enter that with the rest of the payment. These functionalities work in the regular ERA processing workflow so I hope they can be added here as well.
    • Allison zBouie
      Reply
      |
      Feb 19, 2024
      Allow the deductible lines in a bulk payment to be included when doing a manual insurance payment.
    • Brenda Lopez
      Reply
      |
      Feb 4, 2024
      allow for zero payments in manual insurance payments so that we do not have to go through all the adjustment steps