Ensora Mental Health Ideas Portal
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1. Provider App

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Make it easier to mark claims as paid when processing manually

I don't receive ERAs in TheraNest so when I process a claim manually make it easier to mark the claim as "paid".
Guest about 3 years ago in Billing & Payments 4 Future consideration

Sort invoices by date of service in client's ledger

When viewing a client's ledger, allow me to sort the invoices by date of service.
Guest about 5 years ago in Billing & Payments 1 Future consideration

Add Reason Code for Claim Denial due to Insurance

Please add a reason code PR___ (maybe PR27?) for claim denial when "services performed after insured's contract expired" so we know the claim was denied due to no insurance. This way we can contact the client right away.
Guest about 5 years ago in Billing & Payments 0 Future consideration

Offer EAP as insurance option

Could you add Employee Assistance Programs as an Insurance Option and allow the number of sessions completed with the number of sessions covered (eg 1/5) to show where the copay would normally show? Perhaps a flag could appear on the final visit p...
Guest about 9 years ago in Billing & Payments 2 Future consideration

Align the options within the Activity Log Actions dropdown with the events recorded in the Activity Log

Align the options within the Activity Log Actions dropdown with the events recorded in the Activity Log. Examples include: Appointment Scheduling: Actions: Appointment Created Activity Log: {Staff name} scheduled {Appointment details} appointment ...
Cindy Hooper 11 months ago in Practice Management & Administration 0 Future consideration

Allow clients to confirm & cancel appointments through email

Allow clients to confirm or cancel their appointment through the emailed appointment reminder.
Guest about 5 years ago in Practice Management & Administration 2 Future consideration

Specify who receives notifications for portal payments

When a client makes a payment on the portal, the staff member assigned to the invoice will receive a notification. Allow me to specify who receives this notification because we only need certain people to be notified.
Guest over 4 years ago in Messaging & Notifications 2 Future consideration

Include location in email when appointment is scheduled

Include the location information when the automatic email is sent to a client when an appointment is scheduled. Otherwise, they don't see the location until the appointment reminder is sent.
Guest over 8 years ago in Messaging & Notifications 3 Future consideration

Display supervisor and supervisee on superbills

Allow me the option to include the name of my supervisor and supervisee on superbills because our state board requires it.
Guest over 5 years ago in Billing & Payments 2 Future consideration

Add copay to clients list

When viewing the Clients list, allow me to customize the grid to view the client's copay.
Guest about 2 years ago in Clients & Groups 2 Future consideration