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Ensora Mental Health Ideas Portal
Status Future consideration
Created by Guest
Created on Apr 13, 2020

Be able to specify one email address that Theranest correspondence comes from

Change it in the system to make all our portal notices (i.e. intake forms / statements etc) come from our admin email address (i.e. contact@practicename.com) rather than the individual email addresses each person uses to login. Per Theranest: "There's not currently a way to set one specific email address for Client Portal invites and forms to come from. Depending on the staff member signed in and doing the sending, that will be the email address the message will come from -- their email address on file in TheraNest."
App Type Provider App
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    • Guest
      Apr 13, 2020
      Adding that that is a problem because we use ONE central email address for all admin and since they cannot all have the same log in email address, many of them use their gmails to login. This means that clients are then able to respond to their individual gmail addresses instead of the admin email address.