Skip to Main Content
TheraNest Ideas Portal
Status Completed
Categories Billing & Payments
Created by Guest
Created on Oct 10, 2018

Make resubmit claim option clearer when marking Failed to Process

Was there a change to the system regarding Submitted Claims? I can mark them as Failed to Process but there is no button now to Resubmit?? Please help
App Type TheraNest App
  • Attach files
  • Guest
    Reply
    |
    Dec 1, 2018
    The current process to Resubmit a Claim needs to be addressed. The current process, as I understand it, is tedious, cumbersome and confusing. I have a list of about 15 things that need to be done to resubmit a claim, some of which do not make sense to me. All I need to do is resubmit a claim with a different CPT Code - everything else remains the same. I imagine this is a very common exercise for those handling client billing. This should be paired down to a step or two. An option in Ledger (and other screens) such as "Resubmit Claim with different CPT Code" would be ideal. Selecting this options would lead to a screen with CPT highlighted, allowing user to change code, then click "Resubmit this Claim". Please consider simplifying this process as the way it currently is set up is very frustrating.