Increase visibility of the Submit button for intake forms on the client portal
Move the "Submit" button to a more prominent place because many of my clients miss the submit button since they have to scroll down to the bottom of the page.
Clients have been having trouble finding the submit button for intake forms on the last page cause it is located in a different place than the next button.
the submit button is in the top corner versus being the bottom where the next button is. People dont see it and skip over and then never submit. Keep them all in the same place to prevent confusion and frustration
In the message that is sent to clients when they're invited to the portal we have had to include the text "PLEASE SCROLL TO THE BOTTOM OF THE FORM AND CLICK THE SUBMIT BUTTON" because this is so confusing. For us, the functionality to save the signature is unnecessary and only compounds the problem. If the submission page can't be changed (although it seems like pretty simple programming to do so), it would be at least helpful to prompt the patient that they are not finished if they attempt to leave the final screen without submitting. The point of the entire exercise is to collect their forms, not log their signature.
A floating submit button that stays in the same place on the screen as they scroll would be ideal. We are also having a lot of clients think they are finished with the intake forms, but have not actually clicked Submit. This creates a lot of confusion and delays.
On the final step of intake forms, my clients often think they are finished when they get to the review screen. I have to contact them to assist them to complete the process. Can you please add a noticeable prompt that they should scroll all the way to the bottom of the screen to sign and submit?
I am having this happen frequently, as well. Or even a popup that notifies them that they haven't clicked submit. something like that. It is hard when my clients (the vast majority are postpartum moms who are already overwhelmed) hear that I didn't receive it. Please make this more efficient!
