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TheraNest Ideas Portal
Status Future consideration
Created by Guest
Created on Oct 21, 2017

Allow clients to select from a list of available appointment times rather than selecting from the calendar

I would prefer having new and existing clients pick from a list of available start times (chosen by the therapist) rather than using the calendar. With some therapists having both top of the hour (1:00) and half hour start times (1:30) this makes it difficult for clients to know the therapists hours when scheduling. For example, they may click on 2:00-3:00 when on that day the therapist needs that appointment to be 2:30-3:30. This would mean having to call each client and tell them the actual appointment time therefore making the convenience of the self scheduling inconvenient.
App Type TheraNest Client Portal
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  • Guest
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    Dec 5, 2023
    Instead of allowing clients to schedule at any 15 minute interval, let providers only allow certain times that certain appointments types are allowed to be scheduled. For instance, 10:00, 11:15, 12:30. Currently the system would allow 10, 10:15, 10:30, 11, and so on, requiring a lot of moving around to fit the correct times needed.
  • Guest
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    Nov 29, 2023
    Give clients options of specific start times (ex. 8am, 9a, 11a) instead of allowing them to request anytime between 8a and 12 (ex. 8:45a, 9:15a)
  • Sara McClure
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    Sep 7, 2023
    Add some space for personalizing the Appointment Request page for instructions, example: Please note we only allow for scheduling on the hour.
  • Guest
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    Jun 23, 2023
    Set specific times clients are able to schedule appointment (8 a, 9a, 1p, etc) instead of open avail, which allows clients to schedule at 8:15a or 9:45a. They are also currently allowed to request a 60 min appointment in a 15 min slot
  • Guest
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    Apr 24, 2023
    It would be better to have the specific available times as options for my clients to self book, such as in making a reservation at a restaurant...
  • Guest
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    Oct 26, 2022
    Instead of starting calendar on the top of the hour, I would like to start on the half hour. I would then like to be able to only schedule 1 hour time slots like I can with the calendar starting on the hour. I have to set the day to start on the hour and then set it for 30 minutes to get half hour scheduling. This then allow people to schedule for 30 minutes, which I do not want available. If it can be done for top of the hour scheduling, why can't if be done for bottom of the hour scheduling.
  • Guest
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    Sep 30, 2022
    One way to deal with this would be to inform clients that the time they are selecting may be modified by up to 45 min to accommodate the counselors schedule. To do this, there would need to be a way to provide that information to the client as they are scheduling, or on the last screen after an appointment request is made.
  • Guest
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    Apr 13, 2022
    Allow administrator or staff to specify which appointment blocks the specific client can choose from. For example, for a testing client, we may want the client to choose 4, 2 hour testing blocks from the open calendar for a specific clinician. We would not want them to have access to other clinicians or other appointments held for other service types (such as 1 hour therapy blocks).
  • Guest
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    Aug 31, 2021
    It would be helpful to create appointment/scheduling blocks in the system for an intake coordinator to add and schedule clients in the system. Right now there is now way to view a clinicians schedule in the system to see open appointment time frames.
  • Guest
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    Nov 25, 2020
    Allow client's to schedule their own appointments under only select therapists/staff. Instead of this setting turning on this option for all staff. Also, allow only specific times for client's to schedule appointments.
  • Guest
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    Nov 5, 2020
    Better patient scheduling options. Be able to allow staff to put what hours are available, and patients can choose from those hours.
  • Guest
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    Oct 22, 2020
    I’d like to have appointments at intervals that are not always on the hour.
  • Guest
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    Sep 24, 2020
    I would like to add the ability to select the length of the time slot as we schedule from the app. I want my clients to only be able to schedule one hour time slots on the hour, but I want the ability to book one hour appointments on the half hour from my phone in the app without having to get to out of the app and into the website and change the calendar preference, then book it, then change it back to one hour. Or book a 30 min session on the half hour without having to go through all of that trouble.
  • Guest
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    Mar 20, 2020
    It concerns me that the initial suggestion for this was posted in October 2017 and it is currently March 2020 and we still do not have this feature.
  • Guest
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    Mar 20, 2020
    I would like an options for clients to select specific appointment times for their sessions rather than selecting from a large chunk of time. For example, I would like to have 15 minutes between sessions to write the note and prepare for my next session. I would like to offer clients appointment times such as 5:15pm-6:15pm and 6:30pm-7:30pm. I am concerned that a client will go into schedule through the client portal and see that I have from 5:15-7:30 available and select an appointment time 6-7pm which would shift my availability of two appointments to only one. I have seen other scheduling software that offers specific appointment times the client can choose from and I would prefer this option.
  • Guest
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    Jan 14, 2020
    Allo an option for booking on the hour only.
  • Guest
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    Sep 26, 2019
    Calendar needs a complete improvement! Simple practice has it right and I'm getting ready to switch if there is no change in sight. Please update the Calendar and availability time slots. Therapist should be able to open up only available time slots. From self scheduling link the process should like this: 1. Schedule open time slot on calendar (like calendy) 2. Enter credit card to secure 3. Enter personal information which triggers client portal registration 4. Sign forms. I am currently using Calendy because you scheduling is not ideal.
  • Guest
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    Sep 22, 2019
    I would love to see the option to send potential clients a link to schedule a 15 min (or whatever time I choose ) consultation call. As it stands, I can embed the new appointment request link in my website but it opens the option for them to book any service type that my existing clients have access to. It would also be nice if they didn’t have access to the complete listing of open slots (for example, if I could limit these calls to a small window of the day).
  • Guest
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    Sep 5, 2019
    Calendar on portal for client scheduling is difficult to use. I would like to be able to offer a couple of specific times. Client scheduling is much different than therapist scheduling.
  • Guest
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    Aug 9, 2019
    I have been informed from clients that they "can't stand" (the cognitive distortion is not missed on that) the self-scheduler / calendar that is available to them on Theranest. The user-interface is cumbersome on all mobile apps and does not "easily" show available appointment times. They tell me they have to "click around" to set something up only to be told by the system that that slot is not open/available. I have attached a picture (.pdf) here to show what I used to use on another platform. Beginning to wonder if I should switch. Tell me now.
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