When I request a live chat and the support person enters the chat, I immediately get a ticket number. Could the development team rework that so the ticket number email is sent after the chat has ended and, in that email, include a transcript of the conversation? The ticket number and the issue would be included in one email. My questions often get passed on to a specialty team member. Weeks can go by and then I get an email from that team asking for more information on the problem. Often, I have no idea what they are talking about. All I get is the ticket number but no context. If I could search my email inbox using the ticket number and if the ticket number email included the original conversation, I could review the transcript and remember what the ticket was about. Thank you.
It would be helpful if the ticket numbers for open help desk requests are housed within the Theranest account itself. It is easy for things like that to get buried in email inboxes. This request doesn't fall neatly into one of the categories, so I'm just picking one.
