Ensora Mental Health Ideas Portal
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Billing & Payments

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Add my organization's website on invoices, superbills, and statements

Allow me to include my organization's website on invoices, superbills, and statements.
Guest about 2 years ago in Billing & Payments 1 Future consideration

Add the ability to submit a secondary from the Process Payments Adjustments pop-up window

When processing payments from the Claims page, under ERA Received, it would be really helpful to have the ability to see if a client has a secondary insurance, and be able to submit that secondary claim from the Process Payments Adjustments window...
Tiffany Cornilsen 10 months ago in Billing & Payments 0 Future consideration

Statement for Family Group

It would be incredibly helpful to be able to send a statement for a family group. For example: We have a families whose members are all in individual counseling at our office. Rather than sending an individual statement for each child and parent, ...
Guest over 4 years ago in Billing & Payments 3 Future consideration

Hold client communication until resume of business hours

Many transactions related to payments, statements, collections, etc. occur after business hours. Allow us to create the invoice or payment link, but if made after 7 pm, queue up the email as a delay and send it out at 8 am the next morning.
Cindy Hooper 10 months ago in Billing & Payments 0 Future consideration

Make it easier to mark claims as paid when processing manually

I don't receive ERAs in TheraNest so when I process a claim manually make it easier to mark the claim as "paid".
Guest about 3 years ago in Billing & Payments 4 Future consideration

Sort invoices by date of service in client's ledger

When viewing a client's ledger, allow me to sort the invoices by date of service.
Guest about 5 years ago in Billing & Payments 1 Future consideration

Add Reason Code for Claim Denial due to Insurance

Please add a reason code PR___ (maybe PR27?) for claim denial when "services performed after insured's contract expired" so we know the claim was denied due to no insurance. This way we can contact the client right away.
Guest about 5 years ago in Billing & Payments 0 Future consideration

Offer EAP as insurance option

Could you add Employee Assistance Programs as an Insurance Option and allow the number of sessions completed with the number of sessions covered (eg 1/5) to show where the copay would normally show? Perhaps a flag could appear on the final visit p...
Guest about 9 years ago in Billing & Payments 2 Future consideration

Display supervisor and supervisee on superbills

Allow me the option to include the name of my supervisor and supervisee on superbills because our state board requires it.
Guest over 5 years ago in Billing & Payments 2 Future consideration

Customize the cancellation fee per client

Allow me to create different cancellation fees for each client.
Guest 11 months ago in Billing & Payments 0 Future consideration