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Ensora Mental Health Ideas Portal
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Billing & Payments

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Document if the client owed amount has been sent to collections

Allow me to track client amounts due, days since owing, last contact, etc. This would allow users to efficiently track clients that owe and follow a clear collections path when needed.
Guest almost 6 years ago in Billing & Payments 4 Future consideration

Add count on rejected claim tab

When a claim is rejected or denied it would be helpful if there could be a little notification/number count on that tab so we don't forget to check it.
Guest over 5 years ago in Billing & Payments 2 Future consideration

Add date of service to credit card charges report

When viewing the credit card charges report (Therapy Brands Pay/Vantage) allow me to view the date of service the charge is related to.
Guest 9 months ago in Billing & Payments 0 Future consideration

Add notes to claims awaiting submission

Allow me to add notes to claims that are awaiting submission. I may be working some claims and waiting on things before submitting and I want to notate those claims so they don't get submitted.
Guest almost 4 years ago in Billing & Payments 4 Future consideration

Send invoices and statements via text message

Allow me to send invoices and statements to my clients via text message because my clients read their texts more than they read their emails.
Guest almost 4 years ago in Billing & Payments 2 Future consideration

Remove reply-to email when sending invoices and statements

Remove my email address as the sender when I email a superbill or statement to the client. The sending email is a "do-not-reply", but it lists my name and email address as the "reply-to" email so clients reply to me.
Cindy Hooper over 5 years ago in Billing & Payments 0 Future consideration

Recognize Client Payment has Already been received when using "Process Payment Adjustment"

It would be nice if the "Process Payment Adjustment" option would recognize that a client payment has already been received and not try to automatically shift the copay amount to the client specified by the PR-3 adjustment.
Guest over 2 years ago in Billing & Payments 0 Future consideration

Create refunds for non-credit card payments

Allow me to mark a cash, check, etc. payment as refunded in TheraNest rather than just applying a credit to a client's ledger.
Guest over 2 years ago in Billing & Payments 2 Future consideration

Edit invoices dated prior to 2021

Allow me to edit invoices that are dated prior to 2021.
Guest about 3 years ago in Billing & Payments 0 Future consideration

Have default place of service populate for unbilled appointments

If I create an invoice with a new line item that isn't linked to an appointment, have the place of service be the default place of service I've selected in my organization settings.
Sara McClure over 2 years ago in Billing & Payments 0 Future consideration