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Ensora Mental Health Ideas Portal
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Messaging & Notifications

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Add placeholder to reminder templates for staff member's phone number

Allow me to include the staff member's phone number in the appointment reminder templates. If one of our clients needs to reach out about their appointment they need to call the staff member.
Guest about 2 years ago in Messaging & Notifications 0 Future consideration

use icon instead of popup to alert support responses

It would be helpful if the support responses in the "Get Help" chat did not popup on your screen. This is a workflow interruption especially during telehealth sessions. Depending upon the length of the response, the alert popup cannot always be cl...
Christine Wheeler over 4 years ago in Messaging & Notifications 0 Future consideration

Chat messages flag or star them to be able to go back to them

It would be good to be able to star or flag some chats or be able to change to unread so I can go back to them later.
Guest over 4 years ago in Messaging & Notifications 0 Future consideration

Send portal messages to email

If a client messages me from the client portal, have it directed to my email similar to how it's done when case notes are signed.
Guest over 4 years ago in Messaging & Notifications 0 Future consideration

Add an option to send appointment reminders 4 days ahead

Allow me to send appointment reminders 4 days prior to the appointment in instances where there is a holiday.
Guest over 4 years ago in Messaging & Notifications 1 Future consideration

Make practice chat alert more prominent

It's difficult to tell I have a message from a colleague using the practice chat because the notification doesn't stand out enough.
Guest almost 5 years ago in Messaging & Notifications 0 Future consideration

Search alerts

Allow me to search the alerts/notifications I get in TheraNest so I can find what I'm looking for faster.
Guest over 2 years ago in Messaging & Notifications 2 Future consideration

Communication log of outstanding issues

Allow me to view a log (similar to the Changelog) that shows known issues in TheraNest so I'm better informed of the issues and know they have been reported.
Guest almost 3 years ago in Messaging & Notifications 0 Future consideration

Add GIFs to Practice Chat

Allow me to add GIFs to my practice chat messages.
Guest almost 6 years ago in Messaging & Notifications 0 Future consideration

Alert for new secure message

Alert me or notify me if I have a new secure message from a client because it's easy to miss the number on the icon.
Guest about 3 years ago in Messaging & Notifications 1 Future consideration