Ensora Mental Health Ideas Portal
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Messaging & Notifications

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Disable allowing clients to cancel via text reminders

Allow me to disable allowing clients to cancel and confirm appointments through the text reminders they receive.
Guest over 5 years ago in Messaging & Notifications 4 Future consideration

Add automatic signature line and ability to highlight and copy text from messages in secure inbox

It is very difficult to write messages in the secure inbox to clients with the editable feature and then the view feature. It would be helpful to have features like an automatic email signature like in Gmail. It is also frustrating that when I go ...
Guest almost 5 years ago in Messaging & Notifications 0 Future consideration

Save information entered in the chat request

When I click the icon to start a chat, I am asked to fill in several fields including a description of my issue. If no one is available to chat, then I get a message back indicating that & everything I typed on the previous screen is gone. Ple...
Andrea Mills 10 months ago in Messaging & Notifications 0 Future consideration

Opt out of chat messages when a user is deactivated

When a staff member is deactivated, a message pops up in our practice chat saying the staff member has left the conversation. Allow me to opt out of having these displayed because they clutter our chat.
Guest about 4 years ago in Messaging & Notifications 1 Future consideration

Notify admins when appointment is canceled

As an admin, send me a notification when an appointment is canceled because I like to stay on top of my staff's appointments.
Guest over 3 years ago in Messaging & Notifications 0 Future consideration

Merge client secure messaging and practice chat features

Allow me to secure message staff members in my organization so that all messaging is in one place.
Guest almost 2 years ago in Messaging & Notifications 1 Future consideration

Create folders for secure messages

Allow me to move secure messages in different folders so I can organize my messages.
Guest almost 2 years ago in Messaging & Notifications 1 Future consideration

Notify other staff of new appointments

Allow me to specify other staff that should be alerted when a client schedules a new appointment. Our front office staff has things they need to accomplish when a new appointment is scheduled so they need to be notified.
Guest almost 3 years ago in Messaging & Notifications 1 Future consideration

Notification for client texts

Notify me when a client responds to a text I send.
Guest almost 2 years ago in Messaging & Notifications 2 Future consideration

Add CC function for secure messages

Allow me to CC members of a client's contact network when sending a secure message. We see minors and when communicating with the client I need to include their parent(s) or guardian(s).
Guest about 6 years ago in Messaging & Notifications 2 Future consideration