Ensora Mental Health Ideas Portal
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Messaging & Notifications

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Disable allowing clients to cancel via text reminders

Allow me to disable allowing clients to cancel and confirm appointments through the text reminders they receive.
Guest almost 6 years ago in Messaging & Notifications 4 Future consideration

Display client's first name and last initial when receiving text response notifications

As an admin, when I receive a text message that a client has responded to an appointment reminder it only displays the client's first and last initial. Instead, display the client's full first name and last initial. I work with hundreds of clients...
Guest about 4 years ago in Messaging & Notifications 1 Future consideration

Add automatic signature line and ability to highlight and copy text from messages in secure inbox

It is very difficult to write messages in the secure inbox to clients with the editable feature and then the view feature. It would be helpful to have features like an automatic email signature like in Gmail. It is also frustrating that when I go ...
Guest about 5 years ago in Messaging & Notifications 0 Future consideration

Only notify clients if appointment is rescheduled

If I have the setting turned on to notify clients when an appointment is rescheduled, then only send the notification if the appointment status is changed to "Rescheduled". Right now a notification is also sent if we adjust the appointment time (b...
Guest 11 months ago in Messaging & Notifications 0 Future consideration

Opt out of chat messages when a user is deactivated

When a staff member is deactivated, a message pops up in our practice chat saying the staff member has left the conversation. Allow me to opt out of having these displayed because they clutter our chat.
Stephanie Haraburda over 4 years ago in Messaging & Notifications 1 Future consideration

Notify admins when appointment is canceled

As an admin, send me a notification when an appointment is canceled because I like to stay on top of my staff's appointments.
Guest almost 4 years ago in Messaging & Notifications 0 Future consideration

Save information entered in the chat request

When I click the icon to start a chat, I am asked to fill in several fields including a description of my issue. If no one is available to chat, then I get a message back indicating that & everything I typed on the previous screen is gone. Ple...
Andrea Mills about 1 year ago in Messaging & Notifications 0 Future consideration

Merge client secure messaging and practice chat features

Allow me to secure message staff members in my organization so that all messaging is in one place.
Guest about 2 years ago in Messaging & Notifications 1 Future consideration

Create folders for secure messages

Allow me to move secure messages in different folders so I can organize my messages.
Guest about 2 years ago in Messaging & Notifications 1 Future consideration

Notify other staff of new appointments

Allow me to specify other staff that should be alerted when a client schedules a new appointment. Our front office staff has things they need to accomplish when a new appointment is scheduled so they need to be notified.
Guest about 3 years ago in Messaging & Notifications 1 Future consideration