Payments made ahead of services provided (such as a retainer) do not show in reports with the date of service (Payroll, Staff Billing, etc.). Instead, when services are provided, the payment is applied using the date of payment, (not the date of service) which is often outside of the pay period, meaning the clinician is not credited with the revenue. Oddly, it also does not show revenue in these reports for the dates when the payment is made and no services are provided/posted against payment. This means the employee would never get credit for that revenue unless I know about the retainer. It would be easier if the revenue was credited according to the posting/applying date, which it seems to do with late payments but not prepayments.
Currently, if a payment goes into the client's account as a credit on their account (ex: they paid for several sessions ahead of time, so the next few sessions payments aren't attached to an invoice yet) then that payment doesn't show up in the staff billing report. It doesn't show up when the payment goes into the account, or when it gets attached to a session invoice later. Since we run payroll based off this reports, we just realized a lot of session payments didn't get paid to our therapists because of this flaw in the report.
