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Status Completed
Categories Messaging & Notifications
Created by Guest
Created on Dec 7, 2018

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Send appointment reminders more than once

Allow me to set up appointment reminders so they get sent more than once before the client's appointment. For example, I may want to send a reminder two days prior and one day prior.
App Type Provider App
  • ADMIN RESPONSE
    Aug 23, 2024
    Your organization's Appointment Reminder Settings now allows for multiple time periods to be selected so appointment reminders can be sent more than once.
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    • Guest
      Reply
      |       Dec 6, 2022
      It would be nice for the client to receive secondary reminders in addition to the regular automatic reminder (30 mins or 15 mins before). Other systems allow multiple reminders to be sent leading up to the appointment. This would help the client with finding reminder emails and any links needed to access their appointments more easily. Possibly incorporate a setting allowing the therapist to resend reminders manually could be helpful too.
    • Guest
      Reply
      |       Oct 19, 2021
      I have my appointments set up for two days notice to help clients avoid cancellation costs. However, I would like to be able to send reminders out the morning of the appointment with the telehealth link, too. It could just be an added option to the drop down menu near their appointment to send link.
    • Guest
      Reply
      |       Dec 10, 2020
      When someone makes a last minute appt or wants to update a phone number after a text reminder is sent, can there be a button on their appointment to "resend text reminder"? Also have several situations where the mom and dad rotate custody every other week. If text reminders could go to multiple phone numbers, that would solve so many issues as well. I appreciate your consideration on both.
    • Guest
      Reply
      |       Dec 3, 2020
      If a reminder has already been sent for an appointment, and the patient reschedules, a new reminder is not sent for that appointment. It would be great for that rescheduled appointment to ALSO have a reminder go out provided the parameters for reminders are set to allow/expect it based on timing. For example, patient gets a reminder and realizes a conflict. Reschedules for 3 days later but a NEW reminder will not go out since the first was already sent. Even though reminders are set to go out 1 day ahead. At least that's how it appears to be working currently.
    • Guest
      Reply
      |       Jul 14, 2020
      It would be helpful to select more than one option for when the appt reminders go out. For example, I would love for our clients to get them 3 days before AND the day before. Thank you!
    • Guest
      Reply
      |       Mar 6, 2020
      Yes, what Kellie said below. This way there is not a need for someone to be working over the weekend to check for appts cancelled & attempt to rebook them for Monday b/c we would know on Friday and have the ability for Admin to rebook those appts that day.
    • Guest
      Reply
      |       Mar 6, 2020
      I'd like to be able to have reminders for Monday appointments send out on Friday (3 days prior), but Tues-Sat two days prior.
    • Tami Allen
      Reply
      |       Dec 16, 2019
      Allow for multiple text alerts (i.e. text reminder 3 days ahead and a new text reminder 1 day prior)
    • Toni Aswegan
      Reply
      |       Sep 23, 2019
      Yes, this would be so valuable! I would love to have email reminders BOTH 48 and 24 hours before the appointment. It would save a lot of my clients their late cancellation fee...
    • Guest
      Reply
      |       Sep 2, 2019
      Yes, it would be great to differentiate when we want text, phone and email reminders to go out vs all the same time frame. For example, text reminders to be sent 2 days prior (choose specific time), phone reminders sent one day prior (choose specific time) and email reminders one day prior, choose later time than phone reminder if no clt response to text or phone).
    • Guest
      Reply
      |       Jul 1, 2019
      Also, if you had the option for a reminder one hour before
    • Guest
      Reply
      |       Jun 7, 2019
      It would be beneficial for the option for EMAIL reminders to be sent more than just once, # of days prior to be selected by the user (e.g., 3 days prior and 1 day prior).
    • Guest
      Reply
      |       Nov 30, 2018
      This would be really nice. Maybe an email and then a text, or a text and then a call.....
    • Guest
      Reply
      |       Aug 16, 2018
      two appointment reminders