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TheraNest Ideas Portal
Status Completed
Created by Guest
Created on Mar 19, 2018

Bill Clients different fee percentages based on no show, late cancel, cancel status

I'd like to be able to bill 100% of fee for no shows and late cancellations, but 0% of fee for cancellations within the cancellation window.
App Type TheraNest App
  • ADMIN RESPONSE
    Aug 23, 2024
    Thank you for your interest in adding this functionality to TheraNest! We have added the ability to configure an Organization Cancelation Policy which will update the appointment status, allow you to charge a Late Cancel fee and notify clients when canceling via the Client Portal within a specified timeframe. This functionality will be released to all customers in the coming months. Thank you for being TheraNest Customer!
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