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TheraNest Telehealth

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Improve visability of Telehealth "Join" button

Hello, We have run into an issue with multiple patients not being able to easily see the "join" button due to having to scroll their screen down. I would like to suggest moving that "join" button to the top of the page to make it more noticeable. ...
Guest over 4 years ago in Conducting Telehealth Sessions 8 Completed

Add ability to move or hide video preview box

The ability to move the self-video box to another area of the screen - currently this box pops up in the upper right hand corner of the screen, which is fine on a computer. But many of my clients who use a phone or tablet have let me know that the...
Guest almost 6 years ago in Conducting Telehealth Sessions 12 Completed

Seeing Clients during screen share

I want to request that TheraNest allows us to see our clients and ourselves when we screen share. Right now we are having to toggle back and forth between screens or use the split screen feature of our computers. Other platforms like ZOOM have thi...
Guest over 4 years ago in Conducting Telehealth Sessions 5 Completed

HIPAA-compliant Teletherapy / Telehealth Video Sessions

A client portal would be very nice and the inclusion of video would be extra nice. :-) Check out CounSol's client portal with video that allows therapists to schedule (HIPAA compliant) video sessions with individuals and groups. This would be a hu...
Guest over 11 years ago in Conducting Telehealth Sessions 23 Completed

Add Telehealth consent form template

It would be great to have a telehealth consent for treatment form within the system which describes the features, similar to the FAQ packet you have to share with clients, this form could be editable based on the state the therapist is working on....
Guest over 6 years ago in Conducting Telehealth Sessions 3 Completed

Show preview of staff video before starting Telehealth session

Show a preview of our video so we can test our video camera before starting the telehealth session to ensure that the camera is working correctly.
Guest about 5 years ago in Conducting Telehealth Sessions 2 Completed

Improve quality of telehealth sessions

Improve the quality of telehealth sessions as I frequently lose audio and end up having to switch to a different platform where I don't experience any issues.
Guest over 3 years ago in Conducting Telehealth Sessions 9 Completed

Use Preferred Name for Telehealth

Currently, when clients click on the teletherapy link, they see their first and last initial and a prompt to put in a preferred name. Please change this so that they do not see any part of their dead name and only the preferred name is displayed.
Guest over 4 years ago in Conducting Telehealth Sessions 7 Completed

Screen sharing abilities in Telehealth sessions

I use Telehealth a lot to show clients visuals like worksheets I've saved on my computer or draw out graphs/CBT triangles etc. Zoom has a feature I love called white board that allows you to draw and type things and show clients as you draw them.
Guest over 6 years ago in Conducting Telehealth Sessions 0 Completed

Choose which camera and mic to use for telehealth

If I am using a device that has multiple cameras (front and back) or multiple microphone options (internal or external), allow me to select which one to use for the telehealth session.
Guest over 6 years ago in Conducting Telehealth Sessions 2 Completed