Ensora Mental Health Ideas Portal
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Billing & Payments

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Hold client communication until resume of business hours

Many transactions related to payments, statements, collections, etc. occur after business hours. Allow us to create the invoice or payment link, but if made after 7 pm, queue up the email as a delay and send it out at 8 am the next morning.
Cindy Hooper 6 months ago in Billing & Payments 0 Future consideration

Show unapplied payments when accepting payment

When I'm accepting payment and applying it to an invoice, show me any unapplied payments so I don't accidentally overcharge the client.
Guest over 3 years ago in Billing & Payments 5 Future consideration

Add appointment staff to claim tabs

Allow me to see the appointment staff from the claim tabs (e.g., Claims Awaiting Submission, Submitted, etc.) so if I have a question about the DOS or need the progress note completed I know who to reach out to.
Guest 12 months ago in Billing & Payments 1 Future consideration

Incorporate reason codes on ERAs

If you could also show the reason codes for denied or adjusted claims on the uploaded ERAs that would save us from having to go back and forth to our processor. Thank you!
Guest over 7 years ago in Billing & Payments 3 Future consideration

Add Authorization number to individual claims or denials

Add the ability, in the invoice phase where rendering provider and other information can be customized, to add a specific authorization number. It is difficult to keep straight when auth numbers change- or companys are behind on paying claims. The...
Guest over 4 years ago in Billing & Payments 4 Future consideration

View total balance due on all claim tabs

When I look at my claims I can see the filtered total balance due only for claims awaiting submission, but I'd like this available on all claim tabs.
Laura Ely 3 months ago in Billing & Payments 0 Future consideration

Default rendering provider on invoice to staff on appointment

When creating an invoice for an appointment, make the rendering provider default to the staff member on the appointment.
Guest almost 4 years ago in Billing & Payments 6 Future consideration

Apply payments/write-offs for archived clients

Allow me to apply a payment or write-off to an archived client's balance without having to unarchive them.
Guest over 3 years ago in Billing & Payments 4 Future consideration

Display client flags on the claims tabs

Add Client Flags as a customized grid option when working in the billing claim tabs.
Guest almost 3 years ago in Billing & Payments 6 Future consideration

Subtract from staff billing when refunding client

We use the staff billing tab to pay our staff on a monthly basis. Therefore, it would be helpful if there was a way to subtract an amount from the staff billing when we have to pay back a client for an overpayment in their copay. At this time, the...
Guest 10 months ago in Billing & Payments 0 Future consideration