Please update your email features! The current system is beyond minimal and I am truly disappointed that Theranest's email system is so underdeveloped therefore not functional. Why is it that after years of feedback and requests, there is still NO option to mark an email as unread. It leads us to have to figure out how to remind ourselves once we've opened an email leaving us vulnerable to making errors in our correspondences with clients. This leads me to not want to use the email portal feature.
Hello. Can you add the regular email feature to secure messaging of marking as UNREAD after we read? I've been asking for this for a couple oif years, b/c it's really hard to keep track of things that come through on emails from clients. If we can't mark as unread to remind us to go back to it, then we have to create another way of reminding ourselves, which is an added step in our workflow, and redundant.
Can you please offer the option of making messages in secure messaging unread? This is really difficult, reading a message with the potential to forget to reply. Often therapists need to take time to consider a response, especially when clinical. But if we forget to go back to it, because it shows as read, it can often become very problematic, either to the client or to ourselves. I've been asking for this option that's available on every other email app, but Theranest hasn't done this yet. Could you please make this happen for us!? :-)
Can we please have the ability to mark a read email as unread? Otherwise, it's easy to forget to reply at a later date. This is important, b/c we can not read emails b/c we don't want to reply, say on a weekend or late at night, but then we'll forget to reply during business hours. Vital. Thanks.
Could Theranest please add a button to make emails via Messaging UNREAD. It's very difficult to keep track of getting back to clients when we've read emails, then have no way of reminding ourselves in Theranest to reply, especially on the weekend when we may not reply until Monday. We need it to show as "unread" to remind the clinician to reply to the client. My workaround is very cumbersome and time consuming...I end up scheduling reminders to myself on the calendar.
PLEASE ALLOW our messages to be "unread" so we can read them, in case urgent, then mark them unread so we can remember to reply to the client at a later time, i.e., if on the weekend or holiday. This seems like an easy fix? And in every other email app, this is standard. Thx.
Allow us to mark emails as unread. Really important if we're checking a message late at night, don't want to reply to a client then, but need to be reminded (with an unread email) to reply the next day. Inability to do so sometimes results in either not reading a message that may be important, or forgetting to reply.
I want to be able to read secure messages from clients and then be able to mark them as unread so I don't forgot to come back to them if I don't plan to respond right away, just like you can do with an email.
Please allow us to mark messages as "unread". We need to read them but often go back to them to remind us of an action plan related to billing and scheduling. Thank you!
