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TheraNest Ideas Portal
Status Future consideration
Created by Guest
Created on Mar 23, 2020

Implement read receipts for client secure messages

I'm suggesting read receipts for messages sent TO clients through the client portal messaging.
App Type TheraNest App
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  • Guest
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    Jun 20, 2024
    I suggest Read Receipts or the ability to see if a TheraNest secure messaging/email was opened/read by client.
  • Guest
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    Mar 2, 2024
    This is very important. Please add this feature.
  • Guest
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    Feb 19, 2023
    I'd like to be able to see when clients have opened (ie read) messages I have sent to them via the client portal. Clients who get routine notifications (such as when bills are paid) don't always recognize when I have sent them an actual message relevant to their care which requires them to open and read the message. If I could know when someone has not opened a message, I could text them to alert them to check their portal, follow up with a phonecall, etc.
  • Cherelle Brown
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    Dec 8, 2022
    I would like to receive a confirmation notice or read receipt/time-date stamp when a client opens their message in the Client Portal. So that I know they opened and/or viewed the message.
  • Guest
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    Sep 8, 2021
    This is really important
  • Guest
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    Aug 16, 2019
    Yes, a read receipt would be perfect so I know that someone received their message. Or, if they didn't, that I need to reach out to them.
  • Guest
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    Aug 27, 2018
    sent out a mass email to all clients re: practice updates and fee changes --- a Read Receipt would tell me who saw these critical updates! Now I have to contact them all individually which defeats the purpose of this feature
  • Guest
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    Mar 7, 2018
    Please indicate whether a client has viewed the message sent via the portal