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Ensora Mental Health Ideas Portal

Implement read receipts for client secure messages

I'm suggesting read receipts for messages sent TO clients through the client portal messaging.
App Type Provider App
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    • Guest
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      Jun 20, 2024
      I suggest Read Receipts or the ability to see if a TheraNest secure messaging/email was opened/read by client.
    • Guest
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      Mar 2, 2024
      This is very important. Please add this feature.
    • Guest
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      Feb 19, 2023
      I'd like to be able to see when clients have opened (ie read) messages I have sent to them via the client portal. Clients who get routine notifications (such as when bills are paid) don't always recognize when I have sent them an actual message relevant to their care which requires them to open and read the message. If I could know when someone has not opened a message, I could text them to alert them to check their portal, follow up with a phonecall, etc.
    • Cherelle Brown
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      Dec 8, 2022
      I would like to receive a confirmation notice or read receipt/time-date stamp when a client opens their message in the Client Portal. So that I know they opened and/or viewed the message.
    • Guest
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      Sep 8, 2021
      This is really important
    • Guest
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      Aug 16, 2019
      Yes, a read receipt would be perfect so I know that someone received their message. Or, if they didn't, that I need to reach out to them.
    • Guest
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      Aug 27, 2018
      sent out a mass email to all clients re: practice updates and fee changes --- a Read Receipt would tell me who saw these critical updates! Now I have to contact them all individually which defeats the purpose of this feature
    • Guest
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      Mar 7, 2018
      Please indicate whether a client has viewed the message sent via the portal