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Status Completed
Categories Calendar & Scheduling
Created by Guest
Created on Dec 11, 2018

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Update appointment status to late cancel for client cancelled within 24 hrs

Auto update appointment status to "Late Cancel" if cancelled from the client portal within 24 hours of the scheduled appointment time.
App Type TheraNest App
  • ADMIN RESPONSE
    Aug 23, 2024
    Thank you for your interest in adding this functionality to TheraNest! We have added the ability to configure an Organization Cancelation Policy which will update the appointment status, allow you to charge a Late Cancel fee and notify clients when canceling via the Client Portal within a specified timeframe. This functionality will be released to all customers in the coming months. Thank you for being TheraNest Customer!
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  • Guest
    Reply
    |     Jul 17, 2024
    Automatically change appointment status to Late Cancel rather than just Cancelled when clients respond to text reminder within 24 hours of appointment. Would be much more efficient than having to check the time the text to cancel was sent and then change it manually.
  • Guest
    Reply
    |     Jul 17, 2024
    Create an option to add a late cancellation policy to the client portal, so that if a client cancels during the late cancellation window, the appointment is automatically marked as "late cancel" rather than just "cancelled". In addition, a feature to include a pop-up reminder to the client that they are cancelling within the late cancellation window and will be charged the fee.
  • Guest
    Reply
    |     Jul 17, 2024
    Also for cancels through the text reminders! Would be super helpful for those to automatically show as a Late Cancel rather than having to check the time the message was sent and then changing it manually!
  • Amy Cochran
    Reply
    |     Jul 12, 2024
    It seems this could easily be included in what has already been designed for the Organization Late Cancellation Policy. In addition to client cancellations via portal, it should also apply to cancellations via text/phone reminder responses.
  • Allyson Smith
    Reply
    |     Jul 12, 2024
    YES! if we can make it send automatic invoices for late fees surely this can be accomplished!
  • Amy Cochran
    Reply
    |     Jul 12, 2024
    ...AND if client late cancels via text or phone reminder!
  • Guest
    Reply
    |     Jun 7, 2023
    Its frustrating that this issues was brought up so long ago and still hasn't been added. I have had this happen 3 times, just this week.
  • Guest
    Reply
    |     May 3, 2023
    At our practice, like most, we appreciate a 24 hour cancelation. There may be a fee processed for an appointment that is canceled with less than 24 hours notice, so the distinction is important. It would be helpful if the TN system could automatically indicate the difference based on the time when a client self-cancels via the Client Portal. Say, if they cancel 24 hours+ prior to scheduled appointment, it would be labeled as Canceled. If they self-cancel with less than 24 hours prior to scheduled appointment, it would be labeled as Late Cancel. This would be helpful, especially since our practice has chosen to move away from the Text Message Reminders, which do provide a time stamp. We use the email reminders, but there is no time stamp due to it being a Do Not Reply email. Hope it can become a feature option! Thank you!
  • Toni Aswegan
    Reply
    |     Dec 3, 2020
    Create an option to add a late cancellation policy to the client portal, so that if a client cancels during the late cancellation window, the appointment is automatically marked as "late cancel" rather than just "cancelled". In addition, a feature to include a pop-up reminder to the client that they are cancelling within the late cancellation window and will be charged the fee.