We require 24 hour business cancellations. A Monday appointment needs to be canceled on Friday by the appointment time. Currently Theranest allows Monday appointment to be canceled on Saturday and Sunday. A Thursday appointment needs to be canceled by Wednesday. Monday appointments need to match this with the weekend not being accounted into the timeframe as they are not business days for our practice.
The ability for Monday cancellations to not be available in client portal after Friday at the appointment time similar to 24 hours during the regular week. A Wednesday at 5 appointment cannot be canceled in Theranest after 5 on Tuesday. We would like the same ability over the weekends for Monday: a Monday at 5 appointment cannot be canceled via the portal after 5 on Friday as this constitutes a late cancellation.
