Ensora Mental Health Ideas Portal
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Appointments & Scheduling

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Update Calendar in real-time without having to refresh the page

If an appointment is created by a user and a different user is looking at the calendar, it appears as if the appointment time is free. However, it is not and the appointment can't be seen unless their screen is refreshed. This would be a benefit b...
Guest 9 months ago in Appointments & Scheduling 0 Future consideration

Separate canceling and rescheduling settings for the client portal

Right now the client's ability to cancel or reschedule an appointment through the client portal is one setting. Make these separate so we can allow clients to cancel but not reschedule, or vice versa.
Guest over 9 years ago in Appointments & Scheduling 5 Future consideration

Don't send new appointment email for previous service dates

If I have the Client Portal notification setting turned on to notify clients of newly created appointments, don't send the notification if the appointment date is prior to the current date. Sometimes we add past appointments to the calendar and it...
Jen Morrill 11 months ago in Appointments & Scheduling 0 Future consideration

Allow clients to schedule recurring appointments through the Client Portal

Many of my clients want to schedule weekly sessions and it is a hassle for them to need to click through EVERY week and make an appointment for the same time. I could see this losing potential clients for therapists and then causing those therapis...
Guest almost 5 years ago in Appointments & Scheduling 1 Future consideration

Automatically approve client appointment requests

If a client requests an appointment through the client portal for a future date then have those appointments automatically approved and added to my calendar.
Guest almost 3 years ago in Appointments & Scheduling 3 Future consideration

Portal reschedule/cancellation options per provider

My organization has turned off the client permission to reschedule/cancel sessions in TheraNest, but as a provider I would like the option to opt-in.
Guest about 1 year ago in Appointments & Scheduling 0 Future consideration

Show which providers have availability on the client portal

Allow clients to see which providers have availability on the client portal. Right now, they have to select a provider first but that provider may not have availability by the time they can see their calendar.
Guest about 1 year ago in Appointments & Scheduling 1 Future consideration

Allow new clients to search by specialty on the Client Portal

Update the Client Portal experience for new clients to search by a provider's specialty. New clients usually don't know which therapist to book with. They are looking for a therapist to address their specific need.
Guest over 1 year ago in Appointments & Scheduling 1 Future consideration

Request appointment location change through client portal

Allow a client to request a change to their appointment location (e.g. from in-person to telehealth or vice versa) without having to cancel the appointment and request a whole new one.
Guest about 4 years ago in Appointments & Scheduling 1 Future consideration

Show appointment as rescheduled if client rescheduled from portal

If a client reschedules an appointment from the client portal and I confirm the new appointment, show the status of the appointment as rescheduled similar to how it would show if I rescheduled it within the application.
Guest about 2 years ago in Appointments & Scheduling 0 Future consideration