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Ensora Mental Health Ideas Portal
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Billing & Payments

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Subtract from staff billing when refunding client

We use the staff billing tab to pay our staff on a monthly basis. Therefore, it would be helpful if there was a way to subtract an amount from the staff billing when we have to pay back a client for an overpayment in their copay. At this time, the...
Guest 11 months ago in Billing & Payments 0 Future consideration

Accept payment when editing an invoice

Allow me to apply a payment when editing the invoice so I don't have to go back to the Ledger.
Guest about 7 years ago in Billing & Payments 2 Future consideration

Move claims from paid to accepted

Allow me to move a paid claim back to "Accepted" instead of having to go through "Submitted" again. We receive ERAs for $0, and there's still a balance due, so I need to follow up.
Guest 3 months ago in Billing & Payments 0 Future consideration

Incorporate reason codes on ERAs

If you could also show the reason codes for denied or adjusted claims on the uploaded ERAs that would save us from having to go back and forth to our processor. Thank you!
Guest over 7 years ago in Billing & Payments 3 Future consideration

Show unapplied payments when accepting payment

When I'm accepting payment and applying it to an invoice, show me any unapplied payments so I don't accidentally overcharge the client.
Guest over 3 years ago in Billing & Payments 5 Future consideration

Add Authorization number to individual claims or denials

Add the ability, in the invoice phase where rendering provider and other information can be customized, to add a specific authorization number. It is difficult to keep straight when auth numbers change- or companys are behind on paying claims. The...
Guest over 4 years ago in Billing & Payments 4 Future consideration

Default rendering provider on invoice to staff on appointment

When creating an invoice for an appointment, make the rendering provider default to the staff member on the appointment.
Guest about 4 years ago in Billing & Payments 6 Future consideration

Add appointment staff to claim tabs

Allow me to see the appointment staff from the claim tabs (e.g., Claims Awaiting Submission, Submitted, etc.) so if I have a question about the DOS or need the progress note completed I know who to reach out to.
Guest about 1 year ago in Billing & Payments 1 Future consideration

Apply payments/write-offs for archived clients

Allow me to apply a payment or write-off to an archived client's balance without having to unarchive them.
Guest almost 4 years ago in Billing & Payments 4 Future consideration

Add a feature to track invoices and client statements by number

I would like to be able to run a report by invoice number. This way I can be sure that all invoices are accounted for. This would be especially helpful since we have two clinicians and two locations that generate invoices.
Guest about 10 years ago in Billing & Payments 3 Future consideration