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Messaging & Notifications

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Increase file size limit in secure messaging

Increase the file size limit when adding attachments to a secure message.
Guest over 1 year ago in Messaging & Notifications 1 Future consideration

Acknowledge each practice chat message

If we have a conversation thread in practice chat, each message gets marked (or checked) when I view it, even if I've really only viewed the most recent one and not the prior messages. Have it so we have to acknowledge each message individually so...
Guest about 3 years ago in Messaging & Notifications 1 Future consideration

Send client appointment notifications in location time zone

If I have client notification settings enabled for creating an appointment, rescheduling an appointment, etc. then send those emails using the location time zone.
Guest over 1 year ago in Messaging & Notifications 0 Planned

Add practice name to all email notifications I receive from TheraNest

We have multiple TheraNest accounts and with some email notifications I receive (e.g. new practice chat messages, support messages) it doesn't specify which of my TheraNest accounts it applies to, so I have to log into each account just to find it.
Guest about 3 years ago in Messaging & Notifications 1 Future consideration

Text notification for appointment/schedule changes

Send me a text notification when someone changes an appointment on my calendar.
Guest over 1 year ago in Messaging & Notifications 0 Future consideration

Send text message to multiple clients

Allow me to send a text message to multiple clients like I can with portal messages.
Guest over 3 years ago in Messaging & Notifications 0 Future consideration

Add placeholder to reminder templates for staff member's phone number

Allow me to include the staff member's phone number in the appointment reminder templates. If one of our clients needs to reach out about their appointment they need to call the staff member.
Guest over 1 year ago in Messaging & Notifications 0 Future consideration

Show Practice Name in "from" field

when a message is sent to a client, having the Practice name show up in the email vs the person who sent it. This can be confusing to the clients as they don't know the Admin.
Guest almost 4 years ago in Messaging & Notifications 0 Future consideration

report of unanswered text

As an agency owner I would like to be able to run a report to see who has not had a text message returned by staff? As our agency grows, keeping up on texts from client is proving to be difficult at times.
Guest almost 4 years ago in Messaging & Notifications 0 Future consideration

use icon instead of popup to alert support responses

It would be helpful if the support responses in the "Get Help" chat did not popup on your screen. This is a workflow interruption especially during telehealth sessions. Depending upon the length of the response, the alert popup cannot always be cl...
Christine Wheeler almost 4 years ago in Messaging & Notifications 0 Future consideration