Ensora Mental Health Ideas Portal
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2. Client Portal

Showing 129 of 2017

Archive secure messages

Allow me to archive secure messages. I may want to keep them but don't want them in my inbox.
Guest almost 2 years ago in Messaging 3 Future consideration

Allow clients to schedule recurring appointments through the Client Portal

Many of my clients want to schedule weekly sessions and it is a hassle for them to need to click through EVERY week and make an appointment for the same time. I could see this losing potential clients for therapists and then causing those therapis...
Guest over 4 years ago in Appointments & Scheduling 1 Future consideration

Show which providers have availability on the client portal

Allow clients to see which providers have availability on the client portal. Right now, they have to select a provider first but that provider may not have availability by the time they can see their calendar.
Guest 12 months ago in Appointments & Scheduling 1 Future consideration

Allow clients to fill out Additional Details in the Client Portal

The additional details page gets overlooked a lot and as a result, isn't filled in. Allow clients to fill out this information on the client portal.
Guest over 5 years ago in Client & Billing Details 2 Future consideration

Allow new clients to search by specialty on the Client Portal

Update the Client Portal experience for new clients to search by a provider's specialty. New clients usually don't know which therapist to book with. They are looking for a therapist to address their specific need.
Guest about 1 year ago in Appointments & Scheduling 1 Future consideration

Allow clients to see if they have a credit on the client portal

If a client has an unapplied payment/credit on their account, allow them to see that on the client portal.
Guest over 1 year ago in Client Portal Payments 1 Future consideration

Navigate clients to login page after requesting appointment

If a client requests an appointment via the new appointment link, after they request the appointment and create a login take them back to the login page so they know where to go and can bookmark it. Right now it just takes them to a dead page.
Guest over 2 years ago in Client Account Management 1 Future consideration

Request appointment location change through client portal

Allow a client to request a change to their appointment location (e.g. from in-person to telehealth or vice versa) without having to cancel the appointment and request a whole new one.
Guest almost 4 years ago in Appointments & Scheduling 1 Future consideration

Filter out insurance payments - Payment history

The ability to filter out insurance payments on the clients payment history.
Guest over 4 years ago in Client & Billing Details 0 Future consideration

One portal account across multiple practices

We have clients that see multiple providers and each provider has their own TheraNest account. Allow my clients to log in to one portal account to access multiple providers.
Guest almost 3 years ago in Client Account Management 1 Future consideration