Ensora Mental Health Ideas Portal
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2. Client Portal

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Show which providers have availability on the client portal

Allow clients to see which providers have availability on the client portal. Right now, they have to select a provider first but that provider may not have availability by the time they can see their calendar.
Guest about 1 year ago in Appointments & Scheduling 1 Future consideration

Allow new clients to search by specialty on the Client Portal

Update the Client Portal experience for new clients to search by a provider's specialty. New clients usually don't know which therapist to book with. They are looking for a therapist to address their specific need.
Guest over 1 year ago in Appointments & Scheduling 1 Future consideration

Request appointment location change through client portal

Allow a client to request a change to their appointment location (e.g. from in-person to telehealth or vice versa) without having to cancel the appointment and request a whole new one.
Guest about 4 years ago in Appointments & Scheduling 1 Future consideration

Navigate clients to login page after requesting appointment

If a client requests an appointment via the new appointment link, after they request the appointment and create a login take them back to the login page so they know where to go and can bookmark it. Right now it just takes them to a dead page.
Guest almost 3 years ago in Client Account Management 1 Future consideration

Allow clients to see if they have a credit on the client portal

If a client has an unapplied payment/credit on their account, allow them to see that on the client portal.
Guest over 1 year ago in Client Portal Payments 1 Future consideration

One portal account across multiple practices

We have clients that see multiple providers and each provider has their own TheraNest account. Allow my clients to log in to one portal account to access multiple providers.
Guest about 3 years ago in Client Account Management 1 Future consideration

Don't allow portal users to view credit cards of other contacts

If multiple people are added to a client's contact network, don't allow them to view each other's credit cards that are stored in the client portal.
Guest over 3 years ago in Client Portal Payments 0 Future consideration

Customize message when clients sign up for client portal via New Invitation Link

When I send the New Invitation Link to a client allow me to customize the message that appears above the signup box.
Guest almost 4 years ago in Invitations 1 Future consideration

Show appointment as rescheduled if client rescheduled from portal

If a client reschedules an appointment from the client portal and I confirm the new appointment, show the status of the appointment as rescheduled similar to how it would show if I rescheduled it within the application.
Guest almost 2 years ago in Appointments & Scheduling 0 Future consideration

Client Notes on Customize Grid

If you could please add "client notes" as an option for "customize grid" on the "Clients" tab it would be greatly appreciated. This would streamline many of our processes and save a lot of time for our practice. Thank you.
Guest about 4 years ago in Client Account Management 0 Future consideration