Messaging & Notifications

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Add client portal messages to contact log

When I get a message through the Client Portal secure messaging, allow me to add it to the contact log so I can keep a record of all communication in one place.

Guest about 8 years ago in Messaging & Notifications 66 Completed

253 VOTE

Add more control of editing and sending calendar/scheduling alert emails sent to clients and groups

I have a very tightly booked schedule and sometimes make mistakes and have to fix something, particularly while making future appointments. I feel this should happen behind the scene until things are right. However, people who are subscribed the p...

Guest about 7 years ago in Messaging & Notifications 91 Completed

83 VOTE

Send appointment reminders more than once

Allow me to set up appointment reminders so they get sent more than once before the client's appointment. For example, I may want to send a reminder two days prior and one day prior.

Guest over 6 years ago in Messaging & Notifications 14 Completed

67 VOTE

Send Appointment Reminder Response Notifications via Email/In App Alert

I want to be instantly notified how my clients respond to appointment reminders. It's useful for me to know whether the appointment has been confirmed, cancelled or if my client has responded with any other reply in cases of distress. I'd like to ...

Guest almost 7 years ago in Messaging & Notifications 15 Completed

39 VOTE

Send staff alert when client sends text message outside of appointment reminder

As a therapist, I get an alert if the client responds from a text reminder but not if they send a text outside of an appointment reminder. For example, I asked a client through text to come in 2 hours early. Because it is not an appointment remind...

Guest about 6 years ago in Messaging & Notifications 19 Completed

42 VOTE

Allow printing of secure messages

Make secure messages printable or take away the recently viewed clients section to be able to print out the messages.

Guest almost 7 years ago in Messaging & Notifications 11 Completed

15 VOTE

Notify the contact when they receive a secure message

When I send a secure message to someone in my client's contact network, send them an email letting them know there's a new secure message on the portal.

Guest almost 3 years ago in Messaging & Notifications 14 Completed

38 VOTE

Use only client initials when alerted about a calendar change

It would be so helpful if the alerts generated when someone changes a client's appointment used client initials instead of their full name. For example, if an office manager needs to cancel an appointment for a therapist, the therapist would recei...

Guest almost 9 years ago in Messaging & Notifications 14 Completed

22 VOTE

Staff notification for client messages through the client portal

There should be a feature that alerts us when we have a message from a client in our inbox. I miss a lot of messages because I didn't know I had a new message. I don't like having to log in and out to see if I have a new message.

Guest almost 8 years ago in Messaging & Notifications 10 Completed

4 VOTE

Send secure messages to contact network

Allow me to send secure messages through the portal to people in a client's contact network.

Guest about 4 years ago in Messaging & Notifications 2 Completed

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