Ensora Mental Health Ideas Portal
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2. Client Portal

Showing 133 of 2063

Make it easier for clients to submit appointment requests on the portal

Make it easier for our clients to submit appointment requests on the portal. Once they fill in the appointment information they think they are done and forget to click the "Submit" button.
Guest almost 3 years ago in Appointments & Scheduling 1 Future consideration

Reword undo appointment confirmation email

When a client requests an appointment online and I accidentally accept or decline it and then undo it, the "undo" email is confusing because clients don't realize the appointment is still unconfirmed and they need to wait for a follow-up.
Guest about 3 years ago in Messaging 1 Future consideration

Book with more than one provider on the client portal

Allow clients to request an appointment with more than one provider when requesting an appointment on the client portal for clients that participate in co-therapy.
Guest about 3 years ago in Appointments & Scheduling 2 Future consideration

Allow new clients to message staff

If a client signs up via the client portal but a staff member hasn't been assigned to them yet, allow them to still message someone in the office in case they have any questions.
Guest about 3 years ago in Messaging 1 Future consideration

24 hour cancellation setting shouldn't include weekends

If I have the setting enabled that allows clients to cancel within 24 hours, that shouldn't include the weekend.
Guest about 3 years ago in Appointments & Scheduling 2 Future consideration

Show canceled and no-show appointments in the client portal

Allow clients to see appointments that were canceled or marked as a no-show in the client portal so when they get an invoice with a cancellation or no-show fee they can reference the appointment.
Guest about 3 years ago in Appointments & Scheduling 0 Future consideration

Title of submitted intake form to be titles of forms instead of shared form

I noticed when we have Patients fill out forms through the Portal, after they finish, the completed forms in the Patients documents are labeled “shared form” with a number after. Is there a way to alter the naming convention of this either after o...
Guest over 6 years ago in Intake Forms 0 Will not implement

Remove Insurance Virtual Credit Card Payments from Client's Portal

Please removed the Virtual Insurance Credit Cards from the Client's Portal Payment History. It is confusing clients thinking their cards are being charged a large amount.
Guest over 3 years ago in Client Portal Payments 0 Future consideration

Disable clients from scheduling appointments same day on client portal

When clients schedule appointments on the client portal, allow me to prevent them from scheduling appointments for the same day.
Guest about 5 years ago in Appointments & Scheduling 1 Already exists

Enter insurance information in client portal

Allow clients to enter their insurance information in the client portal.
Guest about 5 years ago in Client & Billing Details 0 Already exists